Terms and Conditions

Last Updated: 22 Dec 2025

Welcome to DCL Beauty. These Terms and Conditions apply to your use of our website and the purchase of products from our online store. By using our website, you agree to these terms.

Use of Website

You agree to:
● Use the website lawfully
● Provide accurate information when creating an account or placing orders
● Not interfere with website security or functionality

We may suspend or block users who misuse the site.

Products and Descriptions

We make every effort to present product descriptions, images and prices accurately.

However:
● Packaging and colours may vary slightly due to lighting or manufacturing updates
● We may modify or discontinue products at any time without notice

Pricing and Payment

● Prices are listed in AED unless stated otherwise
● Price changes may occur without prior notice
● Payment must be completed before order processing
● We accept the payment options shown at checkout
● Payments are processed through secure UAE-approved payment gateways

We reserve the right to cancel orders in case of payment failure or pricing errors.

Orders and Acceptance

5.1 Order Confirmation

After placing an order, you will receive an order notification. This acknowledgement does not guarantee acceptance.

5.2 Order Acceptance

An order is accepted only after:
● Payment is successfully completed
● The product is available
● The order has been processed for dispatch

We may cancel an order in the following cases:
● Product out of stock
● Payment issues
● Suspected fraudulent activity
● Incorrect pricing or listing errors

A full refund will be issued in such situations.

Shipping and Delivery

Delivery timelines depend on location and courier availability.

● UAE delivery: typically 1 to 2 business days
● GCC: typically 3 to 7 business days

Delays may occur during holidays or unforeseen circumstances.

Risk transfers to the customer once the order is handed to the courier, in line with UAE commercial practices.

We assist in resolving courier issues whenever possible.

Full details are available on the Shipping and Delivery Policy page.

Returns and Refunds

Due to the nature of perfumes, body care and cosmetic products:

● Opened, used or unsealed items cannot be returned
● Unopened items may be returned within 7 days after approval from customer support
● Damaged or incorrect items must be reported within 48 hours with photo proof

Refunds will be processed within 5 to 7 business days to the original payment method.Full details are available on the Returns and Refunds Policy page.

Allergies and Sensitivities

Ingredients are listed on each product.
Customers with sensitive skin or allergies should patch test before use.
DCL is not responsible for reactions arising from personal sensitivities.

Intellectual Property

All website content including logos, product names, images, text and designs belongs to DCL Beauty.

You may not reproduce or use any content without written permission.

Limitation of Liability

To the extent permitted under UAE law, DCL is not responsible for:

● Indirect or consequential loss
● Loss of data or profits
● Issues arising from misuse of products or website
● Delays caused by third-party courier services

Our liability is limited to the value of the purchased product.

Compliance with UAE Law

These Terms and Conditions are governed by the laws of the United Arab Emirates.

Any disputes shall be resolved by the courts of the relevant Emirate in accordance with UAE regulations.

Amendments

We may update these Terms and Conditions at any time. The latest version will always appear on this page.

Contact Information

For enquiries relating to orders, terms or service:

Email: support@dcl-beauty.com
WhatsApp:
Address: